We comply the policy strictly and we seriously take the customers privacy. We will collect, save, hold, preserve, disclose, transfer or use your personal information as set below.
We will only collect your information that considers necessary for us to fulfil our products and services. We may ask your permission to collect other information for other purposes such as improving our customer services and customer behavior analysis
We will hold and retain your information for only as permitted by law/regulation or as required by the purpose of storing the information. We will only keep your information for as long as we are prescribed by the law/regulation or as it is necessary for the purposes of which such information was collected.
You can access or visit our E-Commerce Platform (The meaning given in the Terms of Service) and see products without any of your information needed while visiting E-Commerce Platform. Your status will not be disclosed. you will remain anonymous. Then, we are unable to identify you at all time you are visiting the E-Commerce Platform unless you have an registered account on our E-Commerce Platform and you logged in by using your account and password.
If you have any comments, suggestions or criticisms, you can contact us via email: firstname.lastname@example.org
Collecting personal information
Upon creating a SOLID STATE account or give your personal information through our E-Commerce Platform, We will collect your necessary personal information as the following;
- Gender / Age
- Date / Month / Year of birth
- Address / Delivery address
- Passport number/ Citizen ID
- Contact number / Mobile phone number
You must provide your personal information to us, to our authorized representative or via E-Commerce platform only. The given information must be authentic, complete and must not be ambiguous or cause any misunderstanding. You must keep your information up-to-date and inform us when you have made any change. (Details are as follows.)
We reserve the right to request additional information in order to verify that the information you have provided is correct.
We will be able to collect your personal data only if you have provided to us with your full consent. If you decide not to give your personal information to us or to withdraw consent of giving it, we may not be able to provide you with our services.
Use and Disclosure of Personal Information
We will use the information given by you or will pass/share them to the third parties (including related companies, external service providers, third party vendors) for benefit of the whole company or for parts of it as mentioned below;
- For processing or supporting services (The meaning given in the Terms of Service) and/or using SOLID STATE E-Commerce platform.
- For processing your order that you have ordered via SOLID STATE E-Commerce platform, both products sold by SOLID STATE and third parties, the payment process for the products both sold by SOLID STATE and third parties, will be managed by SOLID STATE representatives.
- For delivering products purchased via SOLID STATE E-Commerce platform. Both products sold by SOLID STATE and third parties, we might send your personal information to the third parties in order to deliver you the products (For example, sending to shipping operation or our dealer), sold by SOLID STATE and third parties.
- For informing you about delivery status, either product sold on SOLID STATE E-Commerce platform by SOLID STATE or product sold by third parties, and to service other customers.
- For comparing information and checking it with third parties to ensure the accuracy of the information. Moreover, we will use/share the information you have provided to manage your account that you have registered with us (If there is).
- For checking and managing your financial transaction or payment that you pay on Internet or online services.
- For checking your information downloaded from SOLID STATE E-Commerce platform.
- For developing plan, layout and information on SOLID STATE E-Commerce platform and adjusting to identify user who logs in.
- For analyzing statistic and user’s behavior in order to deliver you the useful information, the information that you have requested and our product & service information or those of the third parties, except you refuse receiving those contact purposes mentioned.
When you register to open a SOLID STATE account or send us your personal information via SOLID STATE E-Commerce platform, we will use your personal information to deliver, our or third parties, product & service news and promotions occasionally. You can cancel receiving the news and promotions at all times by using information cancellation system, which is in promotions delivered to you. Also, in case of an exception but SOLID STATE is requested to disclose your personal information, for example, in case of disclosing the information might prevent life or body threatening, for those purposes of law enforcement or law practice, regulations or other requests, SOLID STATE might provide your personal information to third parties or affiliates for the purposes mentioned above, especially to accomplish your transaction process, manage your account, manage relations between you, marketing department, law practice, regulations, including other requests that SOLID STATE have seen necessary in sharing the information to those individuals. SOLID STATE will try our best to ensure that the third parties and our affiliate will preserve and protect your personal information form access, using, disclosure without permission or other similar kinds of risk and will keep your personal information in recognized period only for those affaires mentioned above.
As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information is generally one of the transferred business assets, unless the customer consents otherwise. In an unlikely event that SOLID STATE, or substantially all of SOLID STATE and PARV GROUP (THAILAND) COMPANY LIMITED assets are acquired, customer information will be one of the transferred assets.
SOLID STATE never and doesn’t do business that sell customer personal information to third parties.
Revocation of consent
You may provide us your opposition of use or disclosure of your personal information for any affaire or purpose mentioned above at all times via email stated below. Please note that if you send your opposition of use or disclosure of your personal information for any affaire or purpose mentioned above which depends on condition of opposition, we may not be able to deliver products, provide services or comply the contract to you. We explicitly reserve the legal right and remedy in case that we are unable to deliver products, provide services or act as stated in the contract, that have been caused by the opposition.
Updating or changing your personal information
You can update or change your personal information at all times by logging in to your account on SOLID STATE E-Commerce platform. If you do not have an account, you may update or change your personal information by contacting us via email stated below. We will send your personal information that has been changed to third parties or affiliate that we share your personal information if your personal information is necessity to those affaires mentioned above.
Accessing your personal information
If you would like to access your personal information that we have or would like to know about the use and disclosure of your personal information by SOLID STATE in recent year, please contact us via email stated below. We reserve the right to charge a reasonable fee of managing to show the information.
If you have SOLID STATE account, you may log in your account to check details of your orders on SOLID STATE E-Commerce platform. In there, you are able, to see all the details and information of completed orders or pending orders or orders to be soon delivered, to manage delivery address information, bank details or your subscription of receiving news and promotions. You agree to keep your account name, password and order detail secret and will not disclose them to the third party without permission and consent. We will not be responsible for any damage caused by the misuse of your account, password and order details, except it is stated in Terms of service.
Personal Information Security
SOLID STATE ensures that all of the information collected will be safely and securely stored. We protect your personal information by;
- Restricting access of your personal information
- Using technological protection to cease access to computer system without permission
- Eradicating your personal information to secure them when it is no longer necessary to legal and business purposes.
SOLID STATE use 256 bit SSL (Security Socket Layer) technological decoding when process your financial transaction. The 256 bit SSL (Security Socket Layer) technological decoding has predicted that time used to decode is approximately 2 billion years and it is also recognized as an industry standard.
If you have a reason to believe that your privacy has been invaded by SOLID STATE, please contact us via email given below.
Your password is a key to access your account. Please use unique numbers, letters or symbols and do not share SOLID STATE password to anyone. If you share the password with others, you will be responsible for any action that has been done on behalf or from your account. And, the consequence is, if you cannot control your password, you may not able to control your personal information or other information that you have sent to SOLID STATE and you may have to accept any act that has been done on behalf. So, if your password is disclosed or no longer a secret, for any reason, or if you have a reason to believe that your password is disclosed or no longer a secret, you must contact us and change your password. We highly recommend you to log off and close browser every time you use shared/public computer.
For any Minor as prescribed under Thai law, you must obtain you legal representative’s consent and permission prior registering an account on SOLID STATE. Upon registration, we assume that you have obtained consent and permission from your legal representative. You agree and acknowledged that SOLID STATE is not responsible for any registration without obtaining such consent and permission stated above.