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Basic Info

Yes we have, you can visit our store at Baan Silom Arcade, Silom Soi19  
At SOLID STATE you can shop in many ways. The easiest way is to browse using the drop-down navigation menus at the top of the page, where you can find links to new products, designers, departments and our edits. If you know what you are looking for, use the search box at the top right.  
You can check by viewing particular product page or add your item to wishlist. It will tell how many stock left. If the product is low in stock, it will indicate “Low stock”. If there is no stock left, it will indicate “Out of stock”. Unfortunately, not every style will be restocked. However, you can use the 'Notify Me' button to receive an email notification if the item comes back. You may also subscribe to our newsletter to receive emails when items you like come back in stock.
We do not accept any reservations. The items you add to your shopping bag will be kept for as long as the product is available. However, these items are not placed on hold and someone else may purchase the item even if it is in your cart.
Our Customer Service Representative are happy to assist you with placing your order via Line or Phone Line : @solidstatestore Phone: +6699-414-9544  

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Click & Collect at the store

You can purchase product online and pick up at our store by selecting shipping option “Store pick up” at checkout page.

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Contact Us

Phone: +6699-414-9544 Email: support@solidstatement.com Line ID: @solidstatestore   We aim to respond within 24 hours, however, during the holidays we may take a little longer getting back to you. Find the answer you need in our FAQs section.  

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Exchange

Exchange is up to 7 days after purchasing and tag must remain attached to the product. However, exchange can be made only for other sizes.   For further information Please contact our customer care Email: support@solidstatement.com Line ID: @solidstatestore  
In order to return your items, your item must meet the following criteria:
  • Items purchased are refundable, but only for Store Credit Refund.
  • Items must be in original condition: unwashed and unworn
  • Items is defective
  • For hygienic purposes, earrings and socks are non-exchangeable.
  • Swimwear must be tried on over underwear without removing the hygienic strip. If the hygienic strip has been removed or tampered with, they are no longer eligible for exchange.
  • Items must have all tags attached.
  • SOLID STATE reserve the rights to reject any exchange if the return item doesn't meet the above conditions.

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Order Tracking

After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment. Once your order is confirmed, it will be dispatched within 2 business days.  

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Payment Methods

  • Bank Transfer (Only in Thailand)
  • Paypal
  • Visa (Debit/Credit)
  • Master (Debit/Credit)
  • American Express
  • Alipay
  • JCB
  • Union Pay
 
We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our Privacy Policy.  

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Purchasing

1.Use the CLOTHING, BAGS, SHOES and ACCESSORIES links to help you find what you are looking for. You can also shop by browsing our MAGAZINE or alphabetically by designer. 2.Once you have found an item you wish to purchase, select your size and click on the ADD TO SHOPPING BAG button underneath each item. 3.Review the items in your shopping bag by clicking the SHOPPING BAG link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag. 4.Click on PROCEED TO PURCHASE to complete your order.  
Sizing varies considerably amongst the designers we stock. So to help you choose the best size, you'll find the following information on every product page  
As your order will be prepared quickly for dispatch, please contact Customer Care as soon as possible. Once an item has shipped, an order cannot be canceled.   Phone: +6699-414-9544 Line ID: @solidstatestore  

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Returns & Refunds

We do not accept any kind of refund. However, we do accept returns within 3 days after the order delivered,, but only for Store Credit Refund.   For further information Please contact our customer care Email: support@solidstatement.com Line ID: @solidstatestore  
In order to return your items, your item must meet the following criteria:
  • Items purchased are returnable, but only for Store Credit Refund.
  • Items must be in original condition: unwashed and unworn
  • Items is defective
  • For hygienic purposes, earrings and socks are non-returnable.
  • Swimwear must be tried on over underwear without removing the hygienic strip. If the hygienic strip has been removed or tampered with, they are no longer eligible for return.
  • Items must have all tags attached.
  • SOLID STATE reserve the rights to reject any returns if the return item doesn't meet the above conditions.

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Shipping

SOLID STATE orders are delivered Monday to Friday between 10am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. Express delivery is available to most destinations and Same Day delivery is only offered in Bangkok Metropolis.  
–– Home Delivery –– Same Day Delivery (Only in Bangkok by order before 1pm) –– Pick up at the store   Domestic: We ship via  Kerry, Alpha, DHL, Thailand Post - Standard 1-3 Business days   International: We ship via DHL, Thailand Post -Asia/Australia: Standard 1-10 Business days, Express 1-3 Business Days -Europe: Standard 1-25 Business days, Express 1-5 Business Days -North America / South America: Standard 1-25 Business days, Express 1-5 Business Days -Rest of the world: Standard 1-25 Business days, Express 1-5 Business Days  
 
Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you are ordering from within Thailand, import duties will not be applicable but you may need to pay VAT or local sales taxes according to law/regulation.  
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